Case Studies
Case Studies
Real case studies from the field, with my take: what worked, what failed, and what it means for utilities, government, and the firms serving them.
AI & Intelligence
The intelligence layer: models, agents, and automation done right.
- Case Studies DC Water Ran 50 Employees Through Microsoft Copilot. Here Is What They Found.
- Case Studies PG&E Covered 90% of Its High-Fire-Risk Zones with AI Smoke Detection
- Case Studies U.S. Utilities Start Testing AI Across Grid, Customer, and Compliance Work
- Case Studies APPA Takes Stock of AI in Public Power: Efficiency Is Real, So Is the Risk
- Case Studies CGI Puts AI Governance Before the AI in Utilities
- Case Studies DC Water Ran a 50-Person Copilot Pilot and Got 10 Minutes Back Per Task
- Case Studies NewGen's 3-Year Playbook for Getting AI Out of the Pilot Purgatory
- Case Studies Raftelis Asked 18 Utility Leaders How They Actually Use AI. The Gap Between Personal Use and Enterprise Use Is Stark.
- Case Studies Raleigh Bets on Prediction Over Repair
- Case Studies Salesforce Agentforce for Utilities: A Platform Vendor's Case for Unified AI Operations
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